Staff Team

Jemma Mindham – CEO

Jemma joined Rainbow Services as CEO in August 2017. She has 14 years’ experience working in the charity sector in both direct delivery and senior management roles. With an NVQ Level 5 in Personnel Practice (Volunteer Management), she has been responsible for the delivery of volunteering programmes within health and social care services across the East of England, including supported volunteering in South and West Essex.

Jemma has compiled various good practice toolkits and training programmes, including the Youth Social Action in Health and Social Care Toolkit (supported by the Department of Health) and Disability Awareness Training.

In recent years, Jemma has had a national remit developing programmes and generating funds for the charities Volunteering Matters and The Children’s Society. She has also worked closely with NAVCA and NHSE in supporting the sector to engage with Personal Health Budgets, facilitating a series of workshops and briefings around England.

Jemma has in depth, working knowledge of co-production in service design and the effective implementation of personalisation across health and social care. She is particularly interested in how voluntary and community organisations can successfully develop and deliver sustainable services to support individuals and communities and is a firm believer of the power of the voluntary and community sector to create sustainable change. Jemma is committed to strengthening the voice and involvement of the sector locally.

Jemma is also the Company Secretary for Rainbow Services Harlow Ltd.

Click here for full register of interests.


Wendy Letch – Operations Manager

I joined Rainbow Services as Operations Manager in July 2009, having worked for a local authority for over 20 years.

I am responsible for the day to day running of Rainbow Services with far too many individual tasks within the role to list, but suffice to say that there is never a dull moment!!

Working in the voluntary sector generally and within Rainbow Services specifically has been extremely rewarding as we definitely do make a difference to people’s lives and I feel proud to be associated with Rainbow Services.


Pauline Gilbey – Administrator

I have been with Rainbow Services for the past 18 years, first as a volunteer, and since 2001 as a member of staff, in various roles such as Project Assistant, Supervisor with the Furniture & Clothing Project, & Recycling Project Co-ordinator.

For the past 8 years I have been the Admin Officer based at Wych Elm.

I have thoroughly enjoyed my time with Rainbow, and over the years I have seen first-hand what a real difference Rainbow Services makes to the lives of local people and the community as a whole.


Debbie Tee – Administrator….


Kelly Tarling – Community Builder

Kelly has lived and worked in Harlow for most of her life.  Her early career was with Pitney Bowes moving on to other large businesses working in Customer Service.

Kelly moved into the Voluntary Sector in 2008 when she worked for Voluntary Action Epping Forest and Rainbow Services as a Funding Officer for five years.  She was then employed by us as a Community Builder using Asset Based Community Development and most recently working to reduce loneliness and isolation for older people in Harlow.


Claire Thompson – Community Builder Assistant

I recently joined Rainbow as an Assistant Community Builder, working with Kelly on the Senior Safe and Social project for 3 years.

Previously, I worked in Finance at Groundwork East, another community charity providing a variety of services across the region.  Prior to Groundwork, I worked at TheGivingMachine, a Bishop’s Stortford based not for profit social enterprise, where my main role was to encourage schools and charities to sign up and benefit from the free scheme.

I’ve always been involved in the community from being a guide leader, on school PTA’s or running a youth club.  Working with the elderly is a new departure for me and I am really looking forward to the new challenge and working as part of the Rainbow team.


Jenny Pankhurst – Community Builder Assistant


Carol Coombe – Community Builder Assistant


Jason Shaves – Workshop Supervisor

I have lived in Harlow all my life and currently live near the Town Centre and Wych Elm, so not a long commute to work for me!

I have worked at Rainbow Services as the Workshop Supervisor since February 2014, but actually started as a sessional supervisor in October 2013.

My previous jobs have been as a European coach driver for 6 years and before that I was in the building trade for as long as I can remember!

I really enjoy my work at Rainbow, apart from keeping my very busy, I feel that I am really making a difference to the lives of the community service workers by giving them the opportunity to develop their skills or learn new ones.


Workshop Assistant


Kate Greer – Business Engagement Officer

I have worked for Rainbow Services for a few years, initially at the Harlow Health Resource Centre and then as the Information Officer creating the weekly e-bulletin for Voluntary Sector Forum members. In August I started a new role as the Engagement Officer for the new Business Engagement Project.

Since 2010 I have worked both in Harlow and in Hertfordshire as a Youth Worker. I am currently in the final year studying for a degree in Youth Work and Community Learning and Development and in 2014 I completed a Certificate of Higher Education in Charity and Social Enterprise Management at Anglia Ruskin University. The knowledge I have gained whilst studying will be put to good use in my new role.

I am really looking forward to working in the local community bringing Harlow’s businesses, charities and the local community together!