We measure our impact using qualitative as well as quantitative information.

Using feedback from service users, benchmarking and value for money indicators we continuously measure the social impact of our activities.

We gather impactful case studies of the work we do with individuals, organisations and communities and you can find some of them on these pages.

In addition, for services to individuals, we measure distance travelled along an agreed trajectory.

“A huge commendation must go to Rainbow Services for the work they do. On first meeting Jemma was able to cut through to what we needed as an organisation and the suggest opportunities to connect and re-imagine our relationships with the third sector.

 She clearly has great awareness of the organisations and agencies which operate here, and so too the opportunities. Jemma can creatively and imaginatively challenge the old thinking and it was exciting to meet someone who has that level of insight and oversight, because no meeting or time with Rainbow was wasted. Rainbow is clearly part of the lifeblood of the voluntary sector in Harlow and will yet play a major role in supporting, capacity building and transforming services here.” Sardar Shahid, Associate Director, Princess Alexandra Hospital Trust

“Without this project I wouldn’t have gained a volunteer of this level”

 “My organisation’s needs were understood and what I needed was delivered”




In 17/18:

  • 4,000 volunteer hours
  • 1,617 people supported to learn new skills and give back to the community in our Workshop
  • 146 affiliates
  • 49 ebulletins
  • 45 groups attended the Voluntary Sector Forum
  • 3 free information workshops
  • 27 groups given free advice and guidance
  • Represented the sector on 25 networks
  • 400 older residents of Harlow supported to make new connections
  • 21 employee volunteers matched to 14 community organisations